Welcome To Klub Supplies Pty Ltd

Account Management,
When signing up to Klubs.com.au you will :

• Be eligible for Product discounts, as and when available
• Use Klubs.com.au to Source products, for your particular needs
• Receive exclusive to you.. emails on hot offers & promotions
• Be able to keep track of orders you have placed previously with Klubs.com.au
• Be eligible for drop ship to expedite your delivery
• Have improved Quantity buy Breaks for large order requests
• Be able to add your suggestions to Klubs.com.au on new Products or how we can improve our service
• be able to share product suggestions on your favorite social network,

Payments Options,
We accept payments from PayPal, Direct Deposit into Our nominated Bank account, or via AfterPay,  

Accepted Payments,
Buy now with PayPal

Direct Deposit
Account Name:     Klub Supplies Pty Ltd
Account BSB:        033-149
Account Number:  46-6571

Please quote order number (displayed after checkout confirmation) when making your deposit. Order will be processed once payment has been received.

Cheque / Money order
Make Check payable to: Klub Supplies Pty Ltd
Send Check to: PO Box 1153, Research, Victoria 3095, Australia

Pricing,
The Listed Price Includes the GST Component,
We will endeavor to provide you with the best price possible at all times, however if you feel we are not competitive, please email us at admin@klubs.com.au

Privacy,
For a more detailed view see: Privacy Policy

Consumer Guarantee’s
Under the Australian Consumer Law, when you buy products and services they come with automatic guarantees that they will work and do what you asked for. If you buy something that isn't right, you have consumer rights.

Consumer guarantees do not apply if you:
Got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it, misused a product in any way that caused a problem, knew of or were made aware of the faults before you bought the product, asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted.

Restocking Fee:
A restocking fee is applied if the item purchased is what you got, what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

Restocking Fee Value:
A restocking fee of 15% is applied based on the above scenario.

Returns Policy,
In the event that any products or services purchased from klubs.com.au do not meet the Consumer Guarantees, klubs.com.au will gladly meet its obligations to provide a refund, repair or replacement at its own expense as required by the Australian Consumer Law.

If your product is faulty within 14 days of receipt of your order, klubs.com.au will organise a returns shipping label and pay for return shipping to assess the fault and organise a repair, replacement or refund.
In the event your product is faulty outside the manufacturer’s warranty period, we encourage you to call the manufacturer directly in regards to your options

Please call us on +61 39844 2781, or email us at admin@klubs.com.au before returning the product.

Shipping,
It is our Intention to dispatch (if in-stock) orders within 1 working day of receipt of payment. Please allow one or two days extra for larger orders. Delivery times are unfortunately dependent on a number of factors outside of our control, therefore we cannot accept responsibility for delays. However we will endeavor to keep you informed at all times as to the progress of your order. At the point of ordering you will be advised of any items (or part of) that will be on back-order. In the event that an item is not in stock, the checkout procedure will indicate the item as "out of stock" you will be notified accordingly of the expected delivery date. If your order is available in part, we will process those items that are available. If your payment has been processed (e.g. by PayPal) we will, of course, refund where appropriate. Prices displayed exclude shipping/freight, shipping/freight charges will be added to your order during the checkout process. Shipping is calculated on the basis of order weight and postcode - a shipping estimator is available from the shopping cart pages. We generally ship by way of Australia Post parcel post - however, we may elect to utilise an alternative carrier without prior notice, to ensure delivery as soon as practical, Our shopping cart currently supports regular Australian Post "parcel post" or "Express post" options. The deposit of goods with our nominated carrier for shipment constitutes supply for the purposes of this agreement, and, as a consequence, we accept no responsibility for loss of, or damage to, goods in transit. Similarly, the costs of, and sole responsibility for, transit insurance rests with the purchaser. Purchasers may elect to use registered post, and may contact us to arrange for additional transit insurance if required.

Contact details;

Klub Supplies Pty Ltd
ABN: 73 134 481 137

To ensure the fastest possible turnaround for any enquiries we recommend using the following methods of contact.

Telephone: +61 3 9844 2781
Facsimile: +61 3 9844 2781
Orders: info@klubs.com.au
Quotation Requests: sales@klubs.com.au
Sales Enquires: sales@klubs.com.au
Accounts Enquiries: admin@klubs.com.au
Postal Address: Klub Supplies Pty Ltd,
PO Box 1153,  
Research,  
Victoria 3095.